Privacy Notice

Effective: October 21, 2026

CUTC operates this support portal to receive, investigate, communicate about, and document legitimate technical support concerns.

Information we collect

Information may include your name, email address, contact number, Hardware or Software serial/license identifier, ticket subject and description, support correspondence, attachments you submit, company assignment made by authorized CUTC staff, and technical/security records such as timestamps and IP address.

How information is used

We use this information to create and manage support tickets, validate entitlement, contact you about your concern, maintain support and audit records, protect the service, and meet applicable legal or operational requirements.

Email and attachments

Transactional support emails may be sent to the address you provide. Replies sent to the CUTC support mailbox may be imported into the corresponding ticket when they can be safely matched. Attachments are restricted to approved file types and are accessible only through authorized ticket access.

Sharing and service providers

Information may be processed by service providers required to host and operate the support service, including CUTC's hosting and email providers, subject to applicable safeguards and agreements.

Retention

Retention periods are established by CUTC based on operational, security, contractual, and legal requirements. Specific retention settings will be finalized by CUTC before production launch.

Your rights and contact

For privacy questions or requests concerning your personal information, contact tech@cutc.support. The formal Personal Information Controller/DPO details should be completed by CUTC before public production launch.

Controller details

Organization: CUTC
Business Address: 24/F BGC Corporate Center, 30th St., corner 11th Ave., Bonifacio Global City, Fort Bonifacio, Taguig City 1634 NCR, Philippines.
Privacy Contact: tech@cutc.support