CUTC Support Center

Submit a technical support request

Tell us what happened and we’ll keep the request, status updates, documents, and email conversation under one permanent support ticket.

Support email techsupport@cutc.ph

PendingRequest received

AcknowledgedReviewed by CUTC

WorkingTechnical action

CompletedResolution recorded

New support ticket

Request details

Fields marked with * are required.

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01 Requester information

Full Name *

Email Address *

Contact Number

02 Support type

Hardware Device, scanner, terminal, printer, or equipment Software Application, license, integration, or system concern

Hardware Serial Number * Enter the device serial number. CUTC will review it before acknowledging the request.

03 Concern

Ticket Subject *

Description / Concern * Do not include passwords or PINs.

04 Supporting files Optional Choose supporting files PDF, JPG, PNG, WEBP, TXT, DOCX, XLSX · up to 10 MB each · maximum 5 files Browse files

No files selected.

Your request starts as Pending. A ticket number and secure tracking link will be sent to your email.

After submission, your ticket number and secure tracking link are sent to the email address you provide.

Open the secure tracking link from your ticket email or scan the QR code provided after submission.

Tickets are secured through unique IDs.