:root{--navy:#0b2d5c;--blue:#155eef;--blue2:#0d4cc9;--ink:#172033;--muted:#667085;--line:#e4e9f2;--soft:#f5f8fc;--green:#14804a;--amber:#a15c00;--red:#b42318;--white:#fff;--shadow:0 18px 45px rgba(15,23,42,.08)}*{box-sizing:border-box}html{font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ink);background:#f6f8fb}body{margin:0;background:linear-gradient(180deg,#f8fbff 0,#f6f8fb 210px)}a{color:var(--blue);text-decoration:none}a:hover{text-decoration:underline}.site-header{background:rgba(255,255,255,.96);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:20;backdrop-filter:blur(12px)}.header-inner{max-width:1180px;margin:auto;padding:14px 20px;display:flex;align-items:center;justify-content:space-between;gap:16px}.brand{display:flex;align-items:center;gap:12px;color:var(--navy);font-weight:800}.brand img{width:42px;height:42px;object-fit:contain}.brand small{display:block;font-weight:600;color:var(--muted);font-size:11px;letter-spacing:.05em;text-transform:uppercase}.nav-links{display:flex;gap:16px;align-items:center;font-size:14px}.container{max-width:1180px;margin:0 auto;padding:28px 20px 60px}.hero{background:linear-gradient(135deg,var(--navy),#154a86);color:white;border-radius:22px;padding:34px;box-shadow:var(--shadow);margin-bottom:24px}.hero h1{margin:0 0 8px;font-size:clamp(28px,4vw,44px);line-height:1.08}.hero p{margin:0;max-width:760px;color:#dbe8f7;font-size:16px}.grid{display:grid;gap:20px}.grid-2{grid-template-columns:repeat(2,minmax(0,1fr))}.grid-3{grid-template-columns:repeat(3,minmax(0,1fr))}.grid-4{grid-template-columns:repeat(4,minmax(0,1fr))}.card{background:white;border:1px solid var(--line);border-radius:18px;padding:22px;box-shadow:0 8px 28px rgba(15,23,42,.045)}.card h2,.card h3{margin-top:0}.field{margin-bottom:16px}.field label{display:block;font-size:13px;font-weight:700;color:#344054;margin-bottom:7px}.field small{display:block;margin-top:6px;color:var(--muted)}input,textarea,select{width:100%;border:1px solid #ccd5e1;border-radius:10px;padding:11px 12px;font:inherit;color:var(--ink);background:white;outline:none;transition:.15s}input:focus,textarea:focus,select:focus{border-color:#7da7ff;box-shadow:0 0 0 3px rgba(21,94,239,.1)}textarea{resize:vertical;min-height:120px}.check{display:flex;gap:10px;align-items:flex-start;margin:10px 0}.check input{width:auto;margin-top:3px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;border-radius:10px;padding:11px 16px;font:inherit;font-weight:800;cursor:pointer;text-decoration:none}.btn:hover{text-decoration:none}.btn-primary{background:var(--blue);color:white}.btn-primary:hover{background:var(--blue2)}.btn-dark{background:var(--navy);color:white}.btn-light{background:#eef3fb;color:var(--navy)}.btn-danger{background:#b42318;color:white}.btn-sm{padding:8px 11px;font-size:13px}.alert{padding:13px 15px;border-radius:10px;margin:0 0 18px;border:1px solid}.alert-error{background:#fff2f0;border-color:#f4b8b3;color:#8a1c12}.alert-success{background:#edfbf3;border-color:#a8dfbd;color:#0e6237}.alert-info{background:#eff6ff;border-color:#bfd7ff;color:#164a9b}.badge{display:inline-flex;align-items:center;border-radius:999px;padding:5px 9px;font-size:12px;font-weight:800;text-transform:uppercase;letter-spacing:.03em}.badge-pending{background:#fff4dc;color:#8a5100}.badge-acknowledged{background:#e9f2ff;color:#1750a8}.badge-working{background:#e8f7ff;color:#006a8e}.badge-completed{background:#e7f8ee;color:#11653d}.badge-cancelled{background:#ffeceb;color:#a12b22}.badge-valid{background:#e7f8ee;color:#11653d}.badge-not_found,.badge-inactive{background:#fff4dc;color:#8a5100}.stat{padding:18px;border:1px solid var(--line);border-radius:14px;background:white}.stat .num{font-size:28px;font-weight:900;color:var(--navy)}.stat .label{font-size:12px;color:var(--muted);text-transform:uppercase;letter-spacing:.07em;font-weight:800}.table-wrap{overflow:auto;border:1px solid var(--line);border-radius:14px;background:#fff}table{width:100%;border-collapse:collapse;font-size:14px}th,td{padding:13px 14px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}th{background:#f8fafc;font-size:12px;color:#475467;text-transform:uppercase;letter-spacing:.04em}tr:last-child td{border-bottom:0}.muted{color:var(--muted)}.small{font-size:12px}.timeline{position:relative}.timeline-item{padding:0 0 20px 24px;position:relative}.timeline-item:before{content:"";position:absolute;left:4px;top:5px;width:10px;height:10px;border-radius:50%;background:var(--blue)}.timeline-item:after{content:"";position:absolute;left:8px;top:17px;bottom:0;width:2px;background:#dbe3ef}.timeline-item:last-child:after{display:none}.timeline-item .time{font-size:12px;color:var(--muted);margin-bottom:4px}.message{border:1px solid var(--line);border-radius:14px;padding:14px 16px;margin-bottom:12px;background:white}.message.inbound{border-left:4px solid #7b61ff}.message.outbound{border-left:4px solid var(--blue)}.message.internal{background:#fff8e9;border-left:4px solid #d48a00}.footer{padding:28px 20px;color:var(--muted);border-top:1px solid var(--line);background:white}.footer-inner{max-width:1180px;margin:auto;display:flex;justify-content:space-between;gap:20px;flex-wrap:wrap}.admin-shell{display:grid;grid-template-columns:250px 1fr;min-height:100vh}.sidebar{background:#0b2345;color:#dce8f6;padding:20px 14px;position:sticky;top:0;height:100vh;overflow:auto}.sidebar .brand{color:white;padding:0 8px 18px}.sidebar .brand small{color:#aebed3}.side-nav{display:grid;gap:4px}.side-nav a{color:#c9d8eb;padding:10px 12px;border-radius:9px;font-weight:650;font-size:14px}.side-nav a:hover,.side-nav a.active{background:#173b69;color:white;text-decoration:none}.admin-main{min-width:0}.admin-top{background:white;border-bottom:1px solid var(--line);padding:14px 22px;display:flex;justify-content:space-between;align-items:center;gap:16px;position:sticky;top:0;z-index:10}.admin-content{padding:24px}.filters{display:flex;gap:10px;flex-wrap:wrap;align-items:end}.filters .field{margin:0;min-width:150px;flex:1}.code{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;background:#f4f6f8;padding:2px 5px;border-radius:5px}.setup-wrap{max-width:920px;margin:40px auto;padding:0 18px}.setup-head{text-align:center;margin-bottom:24px}.setup-head img{width:78px;height:78px;object-fit:contain}.setup-section{margin-bottom:22px}.row-actions{display:flex;gap:10px;flex-wrap:wrap}.qr-box{display:inline-block;background:white;padding:14px;border:1px solid var(--line);border-radius:14px}.file-pill{display:inline-flex;align-items:center;gap:8px;border:1px solid var(--line);padding:8px 10px;border-radius:9px;margin:4px 6px 4px 0;background:#f9fbfd}.kpi-link{color:inherit}.kpi-link:hover{text-decoration:none}.empty{text-align:center;color:var(--muted);padding:34px}.divider{height:1px;background:var(--line);margin:20px 0}.right{text-align:right}.nowrap{white-space:nowrap}@media(max-width:900px){.grid-4,.grid-3{grid-template-columns:repeat(2,minmax(0,1fr))}.admin-shell{grid-template-columns:1fr}.sidebar{height:auto;position:relative}.side-nav{grid-template-columns:repeat(3,minmax(0,1fr))}.admin-top{top:0}.grid-2{grid-template-columns:1fr}}@media(max-width:620px){.container{padding:18px 14px 40px}.hero{padding:24px 20px}.grid-4,.grid-3{grid-template-columns:1fr}.header-inner{padding:11px 14px}.nav-links{font-size:12px;gap:10px}.brand span{display:none}.side-nav{grid-template-columns:repeat(2,minmax(0,1fr))}.admin-content{padding:16px}.filters{display:grid}.filters .field{min-width:0}.card{padding:17px}}
/* CUTC Support V2 public portal */
.eyebrow,.section-kicker{font-size:11px;font-weight:900;letter-spacing:.12em;text-transform:uppercase;color:var(--blue);margin-bottom:7px}.eyebrow.light{color:#a9cbff}.support-hero{background:radial-gradient(circle at 88% 10%,rgba(74,146,255,.36),transparent 28%),linear-gradient(135deg,#071e3c,#0b2d5c 55%,#154d8b);border-radius:26px;padding:44px;display:grid;grid-template-columns:minmax(0,1.35fr) minmax(300px,.65fr);gap:42px;color:#fff;box-shadow:0 24px 60px rgba(11,45,92,.2);margin-bottom:28px;overflow:hidden}.hero-copy h1{font-size:clamp(34px,5vw,58px);line-height:1.02;letter-spacing:-.035em;margin:0 0 18px;max-width:720px}.hero-copy p{color:#dbe8f7;max-width:720px;font-size:17px;line-height:1.7;margin:0}.hero-points{display:flex;flex-wrap:wrap;gap:10px;margin-top:26px}.hero-points span{border:1px solid rgba(255,255,255,.2);background:rgba(255,255,255,.08);padding:8px 11px;border-radius:999px;font-size:12px;font-weight:800}.hero-status-card{align-self:center;background:rgba(255,255,255,.97);color:var(--ink);border-radius:20px;padding:20px;box-shadow:0 20px 45px rgba(0,0,0,.14)}.status-card-head{font-size:10px;letter-spacing:.12em;color:#667085;font-weight:900;margin-bottom:15px}.live-dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:#18a05e;margin-right:7px;box-shadow:0 0 0 4px rgba(24,160,94,.12)}.workflow-row{display:flex;gap:12px;align-items:center}.workflow-row>b{display:grid;place-items:center;width:28px;height:28px;border-radius:9px;background:#edf2f8;color:#526175;font-size:12px}.workflow-row.active>b{background:#155eef;color:#fff}.workflow-row strong{display:block;font-size:13px}.workflow-row small{color:#7a8596}.workflow-line{width:2px;height:12px;background:#dce4ee;margin:4px 0 4px 13px}.support-layout{display:grid;grid-template-columns:minmax(0,1fr) 330px;gap:24px;align-items:start}.ticket-form-card{background:#fff;border:1px solid var(--line);border-radius:22px;box-shadow:0 12px 36px rgba(15,23,42,.06);overflow:hidden}.form-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:20px;padding:26px 28px;border-bottom:1px solid var(--line);background:linear-gradient(180deg,#fff,#fbfcfe)}.form-heading h2{font-size:26px;margin:0 0 6px;letter-spacing:-.02em}.form-heading p{margin:0;color:var(--muted);max-width:650px;line-height:1.6}.secure-chip{white-space:nowrap;padding:8px 11px;border-radius:999px;background:#eaf7ef;color:#11653d;font-weight:800;font-size:11px}.ticket-form-card form{padding:0 28px 28px}.form-section{padding:25px 0;border-bottom:1px solid #edf0f4}.form-section-title{display:flex;gap:11px;align-items:center;margin-bottom:18px}.form-section-title>span{display:grid;place-items:center;width:32px;height:32px;border-radius:10px;background:#edf3ff;color:#155eef;font-weight:900;font-size:11px}.form-section-title b{display:block}.form-section-title small{display:block;color:var(--muted);margin-top:2px}.concern-picker{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-bottom:16px}.concern-option input{position:absolute;opacity:0;pointer-events:none}.concern-card{display:flex;align-items:center;gap:13px;border:1px solid #cfd8e5;border-radius:14px;padding:15px;cursor:pointer;transition:.16s;background:#fff}.concern-card b,.concern-card small{display:block}.concern-card small{color:var(--muted);font-size:11px;margin-top:3px;line-height:1.4}.concern-icon{display:grid;place-items:center;min-width:40px;height:40px;border-radius:11px;background:#f2f5f9;color:#38506e;font-weight:900}.concern-option input:checked+.concern-card{border-color:#4e83f5;background:#f4f8ff;box-shadow:0 0 0 3px rgba(21,94,239,.08)}.concern-option input:checked+.concern-card .concern-icon{background:#155eef;color:#fff}.upload-zone{display:flex!important;flex-direction:column;align-items:center;justify-content:center;text-align:center;min-height:150px;border:1.5px dashed #b8c6d9;border-radius:15px;background:#f9fbfe;cursor:pointer;padding:22px!important;transition:.15s}.upload-zone:hover{background:#f4f8ff;border-color:#6f9af5}.upload-zone input{position:absolute;left:-9999px}.upload-zone small{margin-top:6px!important}.upload-icon{display:grid;place-items:center;width:40px;height:40px;border-radius:12px;background:#eaf1ff;color:#155eef;font-size:22px;font-weight:900;margin-bottom:8px}.file-summary{padding-top:8px;line-height:1.5}.legal-box{background:#f8fafc;border:1px solid #e4e9f2;border-radius:14px;padding:14px 16px;margin:22px 0}.submit-row{display:flex;align-items:center;justify-content:space-between;gap:20px}.submit-note b,.submit-note span{display:block}.submit-note span{font-size:12px;color:var(--muted);margin-top:3px}.btn-lg{padding:13px 19px;border-radius:12px}.support-aside{display:grid;gap:18px}.aside-card{background:#fff;border:1px solid var(--line);border-radius:18px;padding:20px;box-shadow:0 8px 26px rgba(15,23,42,.04)}.aside-card.important{background:linear-gradient(145deg,#0b2d5c,#154d8b);color:#fff;border:0}.aside-card.important p{color:#dbe8f7;line-height:1.55}.aside-card.subtle{background:#f1f5fa;box-shadow:none}.aside-card h3{margin:0 0 9px}.aside-card p{font-size:13px;color:var(--muted);margin:0;line-height:1.55}.aside-icon{display:grid;place-items:center;width:38px;height:38px;border-radius:11px;background:rgba(255,255,255,.12);margin-bottom:13px}.subject-example{margin-top:15px;border:1px solid rgba(255,255,255,.16);background:rgba(0,0,0,.12);border-radius:12px;padding:12px}.subject-example small{display:block;color:#a9cbff;font-size:9px;letter-spacing:.1em;font-weight:900;margin-bottom:6px}.subject-example code{font-size:11px;color:#fff;line-height:1.6;white-space:normal}.next-steps{list-style:none;padding:0;margin:14px 0 0;counter-reset:s}.next-steps li{position:relative;padding:0 0 17px 34px}.next-steps li:before{content:counter(s);counter-increment:s;position:absolute;left:0;top:0;width:23px;height:23px;border-radius:7px;background:#edf3ff;color:#155eef;display:grid;place-items:center;font-size:10px;font-weight:900}.next-steps li:not(:last-child):after{content:"";position:absolute;left:11px;top:27px;bottom:3px;width:1px;background:#dde5f0}.next-steps b,.next-steps span{display:block}.next-steps span{font-size:11px;color:var(--muted);margin-top:3px;line-height:1.45}.hp-field{position:absolute!important;left:-10000px!important;width:1px!important;height:1px!important;overflow:hidden!important}.preflight-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.preflight-item{display:flex;gap:10px;align-items:center;padding:12px;border:1px solid var(--line);border-radius:12px;background:#fafbfd}.preflight-item>span{display:grid;place-items:center;width:26px;height:26px;border-radius:8px;font-weight:900}.preflight-item.ok>span{background:#e7f8ee;color:#11653d}.preflight-item.bad>span{background:#fff1ef;color:#b42318}.preflight-item b,.preflight-item small{display:block}.preflight-item small{font-size:10px;color:var(--muted);margin-top:2px}.mini-info{padding:13px 15px;border-radius:12px;background:#f1f6ff;color:#31517b;font-size:12px;line-height:1.7}.confirm-box{padding:15px;border:1px solid #dce4ef;border-radius:12px;background:#fbfcfe;margin:4px 0 18px}.setup-success{text-align:center}.setup-success .grid{text-align:left;margin-top:24px}.success-mark{display:grid;place-items:center;width:56px;height:56px;margin:0 auto 12px;border-radius:18px;background:#e7f8ee;color:#11653d;font-size:30px;font-weight:900}.recovery-code{display:block;margin:5px 0;padding:7px 9px}.setup-head .eyebrow{margin-top:10px}
@media(max-width:960px){.support-hero{grid-template-columns:1fr}.hero-status-card{max-width:480px}.support-layout{grid-template-columns:1fr}.support-aside{grid-template-columns:repeat(2,minmax(0,1fr))}.aside-card.important{grid-column:1/-1}}@media(max-width:650px){.support-hero{padding:28px 22px;border-radius:20px}.support-hero h1{font-size:36px}.form-heading{padding:21px;display:block}.secure-chip{display:inline-flex;margin-top:12px}.ticket-form-card form{padding:0 20px 22px}.concern-picker{grid-template-columns:1fr}.submit-row{align-items:stretch;flex-direction:column}.submit-row .btn{width:100%}.support-aside{grid-template-columns:1fr}.aside-card.important{grid-column:auto}.preflight-grid{grid-template-columns:1fr}}

/* ==========================================================================\n   CUTC Support V2 - Refined Public Portal\n   ========================================================================== */
.portal-intro{display:flex;align-items:flex-end;justify-content:space-between;gap:28px;padding:14px 2px 22px;border-bottom:1px solid var(--line);margin-bottom:20px}.portal-intro-copy{max-width:760px}.portal-kicker{font-size:11px;font-weight:850;letter-spacing:.12em;text-transform:uppercase;color:var(--blue);margin-bottom:8px}.portal-intro h1{margin:0;color:#102a4c;font-size:clamp(30px,4vw,44px);line-height:1.08;letter-spacing:-.035em}.portal-intro p{margin:12px 0 0;max-width:760px;color:#5f6f82;font-size:15px;line-height:1.7}.portal-help-chip{display:flex;align-items:center;gap:11px;background:#fff;border:1px solid #dfe6ef;border-radius:13px;padding:11px 14px;min-width:200px;box-shadow:0 5px 18px rgba(15,23,42,.035)}.portal-help-dot{width:9px;height:9px;border-radius:50%;background:#1e9b5a;box-shadow:0 0 0 4px rgba(30,155,90,.11);flex:0 0 auto}.portal-help-chip small,.portal-help-chip strong{display:block}.portal-help-chip small{font-size:10px;text-transform:uppercase;letter-spacing:.07em;color:#7a8797;font-weight:800;margin-bottom:2px}.portal-help-chip strong{font-size:13px;color:#193555}.portal-progress{display:flex;align-items:center;background:#fff;border:1px solid var(--line);border-radius:15px;padding:14px 18px;margin-bottom:22px;box-shadow:0 4px 16px rgba(15,23,42,.025)}.portal-progress-item{display:flex;align-items:center;gap:9px;min-width:132px}.portal-progress-item>span{display:grid;place-items:center;width:28px;height:28px;border-radius:50%;background:#eef2f6;color:#728095;font-size:11px;font-weight:900;flex:0 0 auto}.portal-progress-item.active>span{background:#155eef;color:#fff}.portal-progress-item b,.portal-progress-item small{display:block}.portal-progress-item b{font-size:12px;color:#34445b}.portal-progress-item small{font-size:10px;color:#8490a0;margin-top:1px}.portal-progress-line{height:1px;background:#dce3ec;flex:1;margin:0 12px;min-width:12px}.portal-grid{display:grid;grid-template-columns:minmax(0,1fr) 310px;gap:22px;align-items:start}.portal-form-card{background:#fff;border:1px solid #dde5ef;border-radius:18px;box-shadow:0 10px 32px rgba(15,23,42,.055);overflow:hidden}.portal-card-head{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;padding:24px 26px 20px;border-bottom:1px solid #e8edf3;background:#fff}.portal-step-label{display:block;color:#155eef;font-size:10px;font-weight:900;letter-spacing:.1em;text-transform:uppercase;margin-bottom:5px}.portal-card-head h2{margin:0;color:#162f50;font-size:24px;letter-spacing:-.025em}.portal-card-head p{margin:5px 0 0;color:#768397;font-size:12px}.portal-secure-badge{display:inline-flex;align-items:center;gap:6px;padding:7px 10px;background:#edf8f1;color:#187246;border-radius:9px;font-size:11px;font-weight:850;white-space:nowrap}.portal-secure-badge svg{width:14px;height:14px;fill:currentColor}.portal-alert{display:grid;gap:2px;margin:20px 26px 0;padding:12px 14px;border:1px solid #f1bbb5;background:#fff3f1;border-radius:10px;color:#8f241a}.portal-alert strong{font-size:12px}.portal-alert span{font-size:12px}.portal-form{padding:0 26px 26px}.portal-fieldset{border:0;margin:0;padding:24px 0;border-bottom:1px solid #edf1f5;min-width:0}.portal-fieldset legend{display:flex;align-items:center;gap:9px;padding:0;margin:0 0 17px;color:#263c59;font-size:13px;font-weight:850}.portal-fieldset legend>span{display:grid;place-items:center;width:27px;height:27px;border-radius:8px;background:#edf3ff;color:#155eef;font-size:10px;font-weight:900}.portal-fieldset legend em{font-style:normal;color:#8a96a5;font-size:10px;font-weight:700;margin-left:2px}.portal-fields{display:grid;gap:14px}.portal-fields-2{grid-template-columns:repeat(2,minmax(0,1fr))}.portal-form .field{margin-bottom:14px}.portal-form .field label{font-size:12px;color:#33445a;margin-bottom:6px}.portal-form input,.portal-form textarea{border:1px solid #cfd8e4;border-radius:9px;padding:11px 12px;background:#fff;font-size:14px}.portal-form input::placeholder,.portal-form textarea::placeholder{color:#a0aab7}.portal-form input:focus,.portal-form textarea:focus{border-color:#4c7ee8;box-shadow:0 0 0 3px rgba(21,94,239,.08)}.portal-form textarea{min-height:132px;line-height:1.55}.portal-form .field small{font-size:10px;line-height:1.5;color:#7f8b9b}.portal-field-last{margin-bottom:0!important}.portal-label-row{display:flex;align-items:center;justify-content:space-between;gap:12px}.portal-label-row small{margin:0!important}.portal-type-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-bottom:15px}.portal-type-option{position:relative;display:block}.portal-type-option>input{position:absolute;opacity:0;pointer-events:none}.portal-type-card{display:grid;grid-template-columns:38px 1fr 18px;gap:11px;align-items:center;border:1px solid #ccd7e4;border-radius:11px;padding:13px;min-height:76px;cursor:pointer;background:#fff;transition:border-color .15s,box-shadow .15s,background .15s}.portal-type-card b,.portal-type-card small{display:block}.portal-type-card b{font-size:13px;color:#263b56}.portal-type-card small{font-size:10px;line-height:1.45;color:#7a8797;margin-top:2px}.portal-type-icon{display:grid;place-items:center;width:38px;height:38px;border-radius:9px;background:#f1f4f8;color:#50637c}.portal-type-icon svg{width:20px;height:20px;fill:currentColor}.portal-radio-mark{width:16px;height:16px;border:1.5px solid #b8c3d1;border-radius:50%;position:relative}.portal-type-option>input:checked+.portal-type-card{border-color:#4d7fe8;background:#f7faff;box-shadow:0 0 0 2px rgba(21,94,239,.07)}.portal-type-option>input:checked+.portal-type-card .portal-type-icon{background:#e8f0ff;color:#155eef}.portal-type-option>input:checked+.portal-type-card .portal-radio-mark{border-color:#155eef}.portal-type-option>input:checked+.portal-type-card .portal-radio-mark:after{content:"";position:absolute;inset:3px;background:#155eef;border-radius:50%}.portal-upload{display:grid!important;grid-template-columns:42px 1fr auto;align-items:center;gap:12px;border:1px dashed #b9c7d8!important;border-radius:11px;padding:15px!important;background:#fafcff;cursor:pointer;transition:.15s}.portal-upload:hover{border-color:#668fe8!important;background:#f6f9ff}.portal-upload input{position:absolute!important;left:-9999px!important;width:1px!important}.portal-upload-icon{display:grid;place-items:center;width:42px;height:42px;border-radius:10px;background:#edf3ff;color:#155eef}.portal-upload-icon svg{width:22px;height:22px;fill:currentColor}.portal-upload-copy b,.portal-upload-copy small{display:block}.portal-upload-copy b{font-size:12px;color:#2e435e}.portal-upload-copy small{font-size:10px!important;color:#7c8999!important;margin-top:3px!important;line-height:1.45}.portal-upload-button{padding:8px 10px;border:1px solid #ced8e5;background:#fff;border-radius:8px;color:#334963;font-size:11px;font-weight:800}.portal-file-summary{margin-top:7px;font-size:10px;color:#8a95a4;line-height:1.5;word-break:break-word}.portal-file-summary.has-files{color:#3a587c}.portal-consent{margin-top:20px;border:1px solid #e2e8ef;background:#f9fafc;border-radius:11px;padding:12px 14px}.portal-consent label{display:flex;align-items:flex-start;gap:9px;font-size:11px;color:#526175;line-height:1.5;margin:4px 0}.portal-consent input{width:auto!important;margin:2px 0 0;flex:0 0 auto}.portal-submit{display:flex;align-items:center;justify-content:space-between;gap:20px;padding-top:20px}.portal-submit strong,.portal-submit small{display:block}.portal-submit strong{font-size:12px;color:#34465e}.portal-submit small{font-size:10px;color:#7b8796;margin-top:3px}.portal-submit-btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;background:#155eef;color:#fff;border-radius:9px;padding:12px 17px;font:inherit;font-size:12px;font-weight:850;cursor:pointer;box-shadow:0 5px 14px rgba(21,94,239,.18)}.portal-submit-btn:hover{background:#0d4cc9}.portal-submit-btn svg{width:16px;height:16px;fill:currentColor}.portal-side{display:grid;gap:14px;position:sticky;top:88px}.portal-side-card{background:#fff;border:1px solid #dfe6ef;border-radius:14px;padding:17px;box-shadow:0 5px 18px rgba(15,23,42,.03)}.portal-side-card h3{margin:0 0 8px;color:#253b57;font-size:14px}.portal-side-card p{margin:0;color:#6f7d8f;font-size:11px;line-height:1.6}.portal-side-primary{background:#0b2d5c;border-color:#0b2d5c;color:#fff}.portal-side-primary h3{color:#fff}.portal-side-primary p{color:#d4e2f3}.portal-side-icon{display:grid;place-items:center;width:34px;height:34px;border-radius:9px;background:rgba(255,255,255,.1);margin-bottom:11px;color:#fff}.portal-side-icon svg{width:18px;height:18px;fill:currentColor}.portal-checklist{list-style:none;padding:0;margin:0;display:grid;gap:10px}.portal-checklist li{position:relative;padding-left:20px;color:#5f6e80;font-size:11px;line-height:1.5}.portal-checklist li:before{content:"✓";position:absolute;left:0;top:0;color:#16814b;font-weight:900}.portal-side-label{font-size:9px;font-weight:900;letter-spacing:.1em;text-transform:uppercase;color:#7d8998;margin-bottom:8px}.portal-subject-preview{display:grid;gap:3px;background:#f4f7fb;border:1px solid #e1e7ef;border-radius:9px;padding:11px}.portal-subject-preview span{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;color:#48617e;font-size:10px}.portal-subject-preview strong{font-size:11px;color:#233b58;margin-top:2px}.portal-side-note{margin-top:9px!important}.portal-side-muted{background:#f7f9fc;box-shadow:none}.portal-security-note{display:flex;align-items:flex-start;gap:7px;margin-top:11px;padding-top:10px;border-top:1px solid #e1e6ed;color:#6e7b8c;font-size:10px;line-height:1.45}.portal-security-note svg{width:14px;height:14px;fill:#5f7897;flex:0 0 auto;margin-top:1px}
@media(max-width:960px){.portal-grid{grid-template-columns:1fr}.portal-side{position:static;grid-template-columns:repeat(2,minmax(0,1fr))}.portal-side-primary{grid-column:1/-1}.portal-progress-item{min-width:auto}.portal-progress-item small{display:none}}
@media(max-width:720px){.portal-intro{display:block;padding-top:6px}.portal-help-chip{margin-top:16px;display:inline-flex}.portal-progress{overflow-x:auto;justify-content:flex-start;padding:12px}.portal-progress-line{flex:0 0 20px}.portal-progress-item{flex:0 0 auto}.portal-fields-2,.portal-type-grid{grid-template-columns:1fr}.portal-card-head{padding:20px;display:block}.portal-secure-badge{margin-top:10px}.portal-form{padding:0 20px 20px}.portal-fieldset{padding:21px 0}.portal-upload{grid-template-columns:38px 1fr}.portal-upload-button{display:none}.portal-submit{align-items:stretch;flex-direction:column}.portal-submit-btn{width:100%;padding:13px}.portal-side{grid-template-columns:1fr}.portal-side-primary{grid-column:auto}.portal-label-row{display:block}.portal-label-row small{display:block;margin:3px 0 0!important}}
@media(max-width:480px){.portal-progress-item div{display:none}.portal-progress-line{flex:1;min-width:28px}.portal-progress-item>span{width:26px;height:26px}.portal-intro h1{font-size:31px}.portal-card-head h2{font-size:22px}}


/* ==========================================================================
   CUTC Support V2 - COMPACT PUBLIC FORM
   Keeps all functionality; reduces vertical length for end users.
   ========================================================================== */

body{background:#f6f8fb}
.container{max-width:1120px;padding:14px 20px 34px}

.header-inner{padding:9px 18px}
.brand img{width:34px;height:34px}
.nav-links{font-size:12px}

.portal-intro{
  align-items:center;
  padding:4px 2px 13px;
  margin-bottom:12px;
  gap:18px
}
.portal-kicker{margin-bottom:4px;font-size:9px}
.portal-intro h1{
  font-size:clamp(25px,3.2vw,34px);
  line-height:1.05
}
.portal-intro p{
  margin:7px 0 0;
  font-size:12px;
  line-height:1.5;
  max-width:700px
}
.portal-help-chip{
  padding:8px 11px;
  min-width:175px;
  border-radius:10px
}
.portal-help-chip small{font-size:8px}
.portal-help-chip strong{font-size:11px}

.portal-progress{
  padding:8px 12px;
  margin-bottom:12px;
  border-radius:11px
}
.portal-progress-item{
  min-width:105px;
  gap:7px
}
.portal-progress-item>span{
  width:23px;
  height:23px;
  font-size:9px
}
.portal-progress-item b{font-size:10px}
.portal-progress-item small{font-size:8px}
.portal-progress-line{margin:0 8px}

.portal-grid{
  grid-template-columns:minmax(0,1fr) 260px;
  gap:14px
}
.portal-form-card{border-radius:14px}

.portal-card-head{
  padding:15px 18px 12px;
  gap:12px
}
.portal-step-label{font-size:8px;margin-bottom:3px}
.portal-card-head h2{font-size:19px}
.portal-card-head p{
  margin-top:3px;
  font-size:10px
}
.portal-secure-badge{
  padding:5px 8px;
  border-radius:7px;
  font-size:9px
}

.portal-alert{
  margin:12px 18px 0;
  padding:9px 11px
}

.portal-form{padding:0 18px 18px}

.portal-fieldset{
  padding:13px 0;
}
.portal-fieldset legend{
  gap:7px;
  margin-bottom:10px;
  font-size:11px
}
.portal-fieldset legend>span{
  width:23px;
  height:23px;
  border-radius:7px;
  font-size:9px
}
.portal-fieldset legend em{font-size:9px}

.portal-fieldset:first-of-type .portal-fields{
  grid-template-columns:1fr 1fr .78fr
}
.portal-fields{gap:9px}
.portal-fields-2{gap:9px}

.portal-form .field{margin-bottom:9px}
.portal-form .field label{
  font-size:10px;
  margin-bottom:4px
}
.portal-form input,
.portal-form textarea,
.portal-form select{
  padding:8px 10px;
  min-height:36px;
  border-radius:7px;
  font-size:12px
}
.portal-form textarea{
  min-height:82px;
  max-height:150px;
  line-height:1.4
}
.portal-form .field small{
  margin-top:4px;
  font-size:9px;
  line-height:1.35
}

.portal-type-grid{
  gap:8px;
  margin-bottom:9px
}
.portal-type-card{
  grid-template-columns:30px 1fr 15px;
  gap:8px;
  padding:9px 10px;
  min-height:56px;
  border-radius:8px
}
.portal-type-card b{font-size:11px}
.portal-type-card small{
  font-size:9px;
  margin-top:1px
}
.portal-type-icon{
  width:30px;
  height:30px;
  border-radius:7px
}
.portal-type-icon svg{width:16px;height:16px}
.portal-radio-mark{width:14px;height:14px}

.portal-upload{
  grid-template-columns:32px 1fr auto;
  gap:9px;
  padding:9px 11px!important;
  border-radius:8px
}
.portal-upload-icon{
  width:32px;
  height:32px;
  border-radius:7px
}
.portal-upload-icon svg{width:17px;height:17px}
.portal-upload-copy b{font-size:10px}
.portal-upload-copy small{
  font-size:8px!important;
  margin-top:1px!important
}
.portal-upload-button{
  padding:6px 8px;
  font-size:9px
}
.portal-file-summary{
  margin-top:4px;
  font-size:9px
}

.portal-consent{
  margin-top:12px;
  padding:8px 10px;
  border-radius:8px
}
.portal-consent label{
  gap:7px;
  margin:2px 0;
  font-size:9px;
  line-height:1.35
}

.portal-submit{
  padding-top:12px;
  gap:12px
}
.portal-submit strong{font-size:10px}
.portal-submit small{font-size:9px}
.portal-submit-btn{
  padding:9px 14px;
  border-radius:7px;
  font-size:11px
}

.portal-side{
  gap:9px;
  top:68px
}
.portal-side-card{
  padding:12px;
  border-radius:10px
}
.portal-side-card h3{
  margin-bottom:5px;
  font-size:11px
}
.portal-side-card p{
  font-size:9px;
  line-height:1.45
}
.portal-side-icon{
  width:28px;
  height:28px;
  margin-bottom:7px
}
.portal-checklist{gap:6px}
.portal-checklist li{
  padding-left:16px;
  font-size:9px
}
.portal-side-label{
  margin-bottom:5px;
  font-size:8px
}
.portal-subject-preview{
  padding:8px;
  gap:1px
}
.portal-subject-preview span{font-size:8px}
.portal-subject-preview strong{font-size:9px}
.portal-side-note{margin-top:6px!important}
.portal-security-note{
  margin-top:7px;
  padding-top:7px;
  font-size:8px
}

.footer{padding:18px 20px;font-size:11px}

@media(max-width:960px){
  .portal-grid{grid-template-columns:1fr}
  .portal-side{
    position:static;
    grid-template-columns:repeat(3,minmax(0,1fr))
  }
  .portal-side-primary{grid-column:auto}
}

@media(max-width:760px){
  .container{padding:10px 14px 28px}
  .portal-intro{display:block}
  .portal-help-chip{margin-top:10px}
  .portal-progress{padding:8px;overflow-x:auto}
  .portal-fieldset:first-of-type .portal-fields,
  .portal-fields-2,
  .portal-type-grid{
    grid-template-columns:1fr
  }
  .portal-side{grid-template-columns:1fr 1fr}
  .portal-side-primary{grid-column:1/-1}
}

@media(max-width:520px){
  .portal-intro h1{font-size:26px}
  .portal-intro p{font-size:11px}
  .portal-card-head{padding:13px 14px 10px}
  .portal-card-head h2{font-size:18px}
  .portal-form{padding:0 14px 14px}
  .portal-fieldset{padding:11px 0}
  .portal-progress-item div{display:none}
  .portal-progress-item{min-width:auto}
  .portal-progress-line{min-width:24px}
  .portal-upload{grid-template-columns:30px 1fr}
  .portal-upload-button{display:none}
  .portal-submit{
    flex-direction:column;
    align-items:stretch
  }
  .portal-submit-btn{width:100%;padding:11px}
  .portal-side{grid-template-columns:1fr}
  .portal-side-primary{grid-column:auto}
}

/* V2.1 — daylight customer experience, CUTC jade & parchment palette */
:root{--navy:#20483f;--blue:#226e5b;--blue2:#195442;--ink:#243b33;--muted:#77887c;--line:#dfebe1}
html,body{font-family:"Aptos","Segoe UI",Inter,ui-sans-serif,system-ui,sans-serif;background:#fafbf8;color:#253a34}
.site-header{background:rgba(255,255,255,.96);border-bottom:1px solid #e5ebe5;backdrop-filter:blur(18px)}.site-header .brand{color:#245447}.site-header .nav-links a{color:#526f60;font-weight:650}.site-header .nav-links a:hover{color:#1b6b50}
.portal-intro h1{font-weight:790;color:#1f4e40;letter-spacing:-.047em;line-height:1.07}.portal-intro p{color:#77887c}.portal-kicker,.portal-step-label,.eyebrow{color:#398469}
.portal-help-chip{border-color:#d8e7da;background:#f2f8f2}.portal-help-chip strong{color:#23624b}.portal-help-dot{background:#2f8c66}
.portal-progress{border-color:#e4ebe3;background:#fff;box-shadow:0 5px 23px rgba(20,80,60,.025)}.portal-progress-item.active>span{background:#226e5b}.portal-progress-item b{color:#254e40}
.portal-form-card{background:#fff;border:1px solid #e0e9e0;border-radius:17px;box-shadow:0 6px 30px rgba(35,80,52,.035)}.portal-card-head{background:linear-gradient(180deg,#fff,#fafcf9);border-color:#e9efe9}.portal-card-head h2{color:#254c3f}.portal-card-head p{color:#89988d}
.portal-form .field label,.portal-fieldset legend{color:#496759}.portal-fieldset legend>span{background:#e7f4e9;color:#237252}.portal-fieldset{border-color:#edf0ea}.portal-form input:focus,.portal-form textarea:focus{border-color:#388868;box-shadow:0 0 0 3px rgba(42,123,84,.1)}
.portal-type-option>input:checked+.portal-type-card{border-color:#30835f;background:#f6fbf6;box-shadow:0 0 0 2px rgba(48,131,95,.08)}.portal-type-option>input:checked+.portal-type-card .portal-type-icon{background:#e5f5e9;color:#207051}.portal-type-option>input:checked+.portal-type-card .portal-radio-mark{border-color:#207051}.portal-type-option>input:checked+.portal-type-card .portal-radio-mark:after{background:#207051}
.portal-side-primary{background:#ecf5e9;border-color:#dcebd9;color:#2b5947}.portal-side-primary h3{color:#285340}.portal-side-primary p{color:#667f6c}.portal-side-icon{background:#dcecdf;color:#277050}.portal-side-muted{background:#f6f8f3}
.portal-submit-btn,.btn-primary{background:#226e55;color:#fff;box-shadow:0 4px 12px rgba(35,102,72,.1)}.portal-submit-btn:hover,.btn-primary:hover{background:#18553f}
.card,.portal-side-card{border-color:#e0e9df;box-shadow:0 5px 24px rgba(20,68,35,.026)}.card h2{color:#244b3b}.btn-light{background:#ecf3ec;color:#255b43}.table-wrap th{background:#f5f8f3;color:#677c6d}
@media(max-width:720px){.portal-intro h1{font-size:clamp(29px,8vw,40px)}}