:root{--navy:#0b2d5c;--blue:#155eef;--blue2:#0d4cc9;--ink:#172033;--muted:#667085;--line:#e4e9f2;--soft:#f5f8fc;--green:#14804a;--amber:#a15c00;--red:#b42318;--white:#fff;--shadow:0 18px 45px rgba(15,23,42,.08)}*{box-sizing:border-box}html{font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ink);background:#f6f8fb}body{margin:0;background:linear-gradient(180deg,#f8fbff 0,#f6f8fb 210px)}a{color:var(--blue);text-decoration:none}a:hover{text-decoration:underline}.site-header{background:rgba(255,255,255,.96);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:20;backdrop-filter:blur(12px)}.header-inner{max-width:1180px;margin:auto;padding:14px 20px;display:flex;align-items:center;justify-content:space-between;gap:16px}.brand{display:flex;align-items:center;gap:12px;color:var(--navy);font-weight:800}.brand img{width:42px;height:42px;object-fit:contain}.brand small{display:block;font-weight:600;color:var(--muted);font-size:11px;letter-spacing:.05em;text-transform:uppercase}.nav-links{display:flex;gap:16px;align-items:center;font-size:14px}.container{max-width:1180px;margin:0 auto;padding:28px 20px 60px}.hero{background:linear-gradient(135deg,var(--navy),#154a86);color:white;border-radius:22px;padding:34px;box-shadow:var(--shadow);margin-bottom:24px}.hero h1{margin:0 0 8px;font-size:clamp(28px,4vw,44px);line-height:1.08}.hero p{margin:0;max-width:760px;color:#dbe8f7;font-size:16px}.grid{display:grid;gap:20px}.grid-2{grid-template-columns:repeat(2,minmax(0,1fr))}.grid-3{grid-template-columns:repeat(3,minmax(0,1fr))}.grid-4{grid-template-columns:repeat(4,minmax(0,1fr))}.card{background:white;border:1px solid var(--line);border-radius:18px;padding:22px;box-shadow:0 8px 28px rgba(15,23,42,.045)}.card h2,.card h3{margin-top:0}.field{margin-bottom:16px}.field label{display:block;font-size:13px;font-weight:700;color:#344054;margin-bottom:7px}.field small{display:block;margin-top:6px;color:var(--muted)}input,textarea,select{width:100%;border:1px solid #ccd5e1;border-radius:10px;padding:11px 12px;font:inherit;color:var(--ink);background:white;outline:none;transition:.15s}input:focus,textarea:focus,select:focus{border-color:#7da7ff;box-shadow:0 0 0 3px rgba(21,94,239,.1)}textarea{resize:vertical;min-height:120px}.check{display:flex;gap:10px;align-items:flex-start;margin:10px 0}.check input{width:auto;margin-top:3px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;border-radius:10px;padding:11px 16px;font:inherit;font-weight:800;cursor:pointer;text-decoration:none}.btn:hover{text-decoration:none}.btn-primary{background:var(--blue);color:white}.btn-primary:hover{background:var(--blue2)}.btn-dark{background:var(--navy);color:white}.btn-light{background:#eef3fb;color:var(--navy)}.btn-danger{background:#b42318;color:white}.btn-sm{padding:8px 11px;font-size:13px}.alert{padding:13px 15px;border-radius:10px;margin:0 0 18px;border:1px solid}.alert-error{background:#fff2f0;border-color:#f4b8b3;color:#8a1c12}.alert-success{background:#edfbf3;border-color:#a8dfbd;color:#0e6237}.alert-info{background:#eff6ff;border-color:#bfd7ff;color:#164a9b}.badge{display:inline-flex;align-items:center;border-radius:999px;padding:5px 9px;font-size:12px;font-weight:800;text-transform:uppercase;letter-spacing:.03em}.badge-pending{background:#fff4dc;color:#8a5100}.badge-acknowledged{background:#e9f2ff;color:#1750a8}.badge-working{background:#e8f7ff;color:#006a8e}.badge-completed{background:#e7f8ee;color:#11653d}.badge-cancelled{background:#ffeceb;color:#a12b22}.badge-valid{background:#e7f8ee;color:#11653d}.badge-not_found,.badge-inactive{background:#fff4dc;color:#8a5100}.stat{padding:18px;border:1px solid var(--line);border-radius:14px;background:white}.stat .num{font-size:28px;font-weight:900;color:var(--navy)}.stat .label{font-size:12px;color:var(--muted);text-transform:uppercase;letter-spacing:.07em;font-weight:800}.table-wrap{overflow:auto;border:1px solid var(--line);border-radius:14px;background:#fff}table{width:100%;border-collapse:collapse;font-size:14px}th,td{padding:13px 14px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}th{background:#f8fafc;font-size:12px;color:#475467;text-transform:uppercase;letter-spacing:.04em}tr:last-child td{border-bottom:0}.muted{color:var(--muted)}.small{font-size:12px}.timeline{position:relative}.timeline-item{padding:0 0 20px 24px;position:relative}.timeline-item:before{content:"";position:absolute;left:4px;top:5px;width:10px;height:10px;border-radius:50%;background:var(--blue)}.timeline-item:after{content:"";position:absolute;left:8px;top:17px;bottom:0;width:2px;background:#dbe3ef}.timeline-item:last-child:after{display:none}.timeline-item .time{font-size:12px;color:var(--muted);margin-bottom:4px}.message{border:1px solid var(--line);border-radius:14px;padding:14px 16px;margin-bottom:12px;background:white}.message.inbound{border-left:4px solid #7b61ff}.message.outbound{border-left:4px solid var(--blue)}.message.internal{background:#fff8e9;border-left:4px solid #d48a00}.footer{padding:28px 20px;color:var(--muted);border-top:1px solid var(--line);background:white}.footer-inner{max-width:1180px;margin:auto;display:flex;justify-content:space-between;gap:20px;flex-wrap:wrap}.admin-shell{display:grid;grid-template-columns:250px 1fr;min-height:100vh}.sidebar{background:#0b2345;color:#dce8f6;padding:20px 14px;position:sticky;top:0;height:100vh;overflow:auto}.sidebar .brand{color:white;padding:0 8px 18px}.sidebar .brand small{color:#aebed3}.side-nav{display:grid;gap:4px}.side-nav a{color:#c9d8eb;padding:10px 12px;border-radius:9px;font-weight:650;font-size:14px}.side-nav a:hover,.side-nav a.active{background:#173b69;color:white;text-decoration:none}.admin-main{min-width:0}.admin-top{background:white;border-bottom:1px solid var(--line);padding:14px 22px;display:flex;justify-content:space-between;align-items:center;gap:16px;position:sticky;top:0;z-index:10}.admin-content{padding:24px}.filters{display:flex;gap:10px;flex-wrap:wrap;align-items:end}.filters .field{margin:0;min-width:150px;flex:1}.code{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;background:#f4f6f8;padding:2px 5px;border-radius:5px}.setup-wrap{max-width:920px;margin:40px auto;padding:0 18px}.setup-head{text-align:center;margin-bottom:24px}.setup-head img{width:78px;height:78px;object-fit:contain}.setup-section{margin-bottom:22px}.row-actions{display:flex;gap:10px;flex-wrap:wrap}.qr-box{display:inline-block;background:white;padding:14px;border:1px solid var(--line);border-radius:14px}.file-pill{display:inline-flex;align-items:center;gap:8px;border:1px solid var(--line);padding:8px 10px;border-radius:9px;margin:4px 6px 4px 0;background:#f9fbfd}.kpi-link{color:inherit}.kpi-link:hover{text-decoration:none}.empty{text-align:center;color:var(--muted);padding:34px}.divider{height:1px;background:var(--line);margin:20px 0}.right{text-align:right}.nowrap{white-space:nowrap}@media(max-width:900px){.grid-4,.grid-3{grid-template-columns:repeat(2,minmax(0,1fr))}.admin-shell{grid-template-columns:1fr}.sidebar{height:auto;position:relative}.side-nav{grid-template-columns:repeat(3,minmax(0,1fr))}.admin-top{top:0}.grid-2{grid-template-columns:1fr}}@media(max-width:620px){.container{padding:18px 14px 40px}.hero{padding:24px 20px}.grid-4,.grid-3{grid-template-columns:1fr}.header-inner{padding:11px 14px}.nav-links{font-size:12px;gap:10px}.brand span{display:none}.side-nav{grid-template-columns:repeat(2,minmax(0,1fr))}.admin-content{padding:16px}.filters{display:grid}.filters .field{min-width:0}.card{padding:17px}}
/* CUTC Support V2 public portal */
.eyebrow,.section-kicker{font-size:11px;font-weight:900;letter-spacing:.12em;text-transform:uppercase;color:var(--blue);margin-bottom:7px}.eyebrow.light{color:#a9cbff}.support-hero{background:radial-gradient(circle at 88% 10%,rgba(74,146,255,.36),transparent 28%),linear-gradient(135deg,#071e3c,#0b2d5c 55%,#154d8b);border-radius:26px;padding:44px;display:grid;grid-template-columns:minmax(0,1.35fr) minmax(300px,.65fr);gap:42px;color:#fff;box-shadow:0 24px 60px rgba(11,45,92,.2);margin-bottom:28px;overflow:hidden}.hero-copy h1{font-size:clamp(34px,5vw,58px);line-height:1.02;letter-spacing:-.035em;margin:0 0 18px;max-width:720px}.hero-copy p{color:#dbe8f7;max-width:720px;font-size:17px;line-height:1.7;margin:0}.hero-points{display:flex;flex-wrap:wrap;gap:10px;margin-top:26px}.hero-points span{border:1px solid rgba(255,255,255,.2);background:rgba(255,255,255,.08);padding:8px 11px;border-radius:999px;font-size:12px;font-weight:800}.hero-status-card{align-self:center;background:rgba(255,255,255,.97);color:var(--ink);border-radius:20px;padding:20px;box-shadow:0 20px 45px rgba(0,0,0,.14)}.status-card-head{font-size:10px;letter-spacing:.12em;color:#667085;font-weight:900;margin-bottom:15px}.live-dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:#18a05e;margin-right:7px;box-shadow:0 0 0 4px rgba(24,160,94,.12)}.workflow-row{display:flex;gap:12px;align-items:center}.workflow-row>b{display:grid;place-items:center;width:28px;height:28px;border-radius:9px;background:#edf2f8;color:#526175;font-size:12px}.workflow-row.active>b{background:#155eef;color:#fff}.workflow-row strong{display:block;font-size:13px}.workflow-row small{color:#7a8596}.workflow-line{width:2px;height:12px;background:#dce4ee;margin:4px 0 4px 13px}.support-layout{display:grid;grid-template-columns:minmax(0,1fr) 330px;gap:24px;align-items:start}.ticket-form-card{background:#fff;border:1px solid var(--line);border-radius:22px;box-shadow:0 12px 36px rgba(15,23,42,.06);overflow:hidden}.form-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:20px;padding:26px 28px;border-bottom:1px solid var(--line);background:linear-gradient(180deg,#fff,#fbfcfe)}.form-heading h2{font-size:26px;margin:0 0 6px;letter-spacing:-.02em}.form-heading p{margin:0;color:var(--muted);max-width:650px;line-height:1.6}.secure-chip{white-space:nowrap;padding:8px 11px;border-radius:999px;background:#eaf7ef;color:#11653d;font-weight:800;font-size:11px}.ticket-form-card form{padding:0 28px 28px}.form-section{padding:25px 0;border-bottom:1px solid #edf0f4}.form-section-title{display:flex;gap:11px;align-items:center;margin-bottom:18px}.form-section-title>span{display:grid;place-items:center;width:32px;height:32px;border-radius:10px;background:#edf3ff;color:#155eef;font-weight:900;font-size:11px}.form-section-title b{display:block}.form-section-title small{display:block;color:var(--muted);margin-top:2px}.concern-picker{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-bottom:16px}.concern-option input{position:absolute;opacity:0;pointer-events:none}.concern-card{display:flex;align-items:center;gap:13px;border:1px solid #cfd8e5;border-radius:14px;padding:15px;cursor:pointer;transition:.16s;background:#fff}.concern-card b,.concern-card small{display:block}.concern-card small{color:var(--muted);font-size:11px;margin-top:3px;line-height:1.4}.concern-icon{display:grid;place-items:center;min-width:40px;height:40px;border-radius:11px;background:#f2f5f9;color:#38506e;font-weight:900}.concern-option input:checked+.concern-card{border-color:#4e83f5;background:#f4f8ff;box-shadow:0 0 0 3px rgba(21,94,239,.08)}.concern-option input:checked+.concern-card .concern-icon{background:#155eef;color:#fff}.upload-zone{display:flex!important;flex-direction:column;align-items:center;justify-content:center;text-align:center;min-height:150px;border:1.5px dashed #b8c6d9;border-radius:15px;background:#f9fbfe;cursor:pointer;padding:22px!important;transition:.15s}.upload-zone:hover{background:#f4f8ff;border-color:#6f9af5}.upload-zone input{position:absolute;left:-9999px}.upload-zone small{margin-top:6px!important}.upload-icon{display:grid;place-items:center;width:40px;height:40px;border-radius:12px;background:#eaf1ff;color:#155eef;font-size:22px;font-weight:900;margin-bottom:8px}.file-summary{padding-top:8px;line-height:1.5}.legal-box{background:#f8fafc;border:1px solid #e4e9f2;border-radius:14px;padding:14px 16px;margin:22px 0}.submit-row{display:flex;align-items:center;justify-content:space-between;gap:20px}.submit-note b,.submit-note span{display:block}.submit-note span{font-size:12px;color:var(--muted);margin-top:3px}.btn-lg{padding:13px 19px;border-radius:12px}.support-aside{display:grid;gap:18px}.aside-card{background:#fff;border:1px solid var(--line);border-radius:18px;padding:20px;box-shadow:0 8px 26px rgba(15,23,42,.04)}.aside-card.important{background:linear-gradient(145deg,#0b2d5c,#154d8b);color:#fff;border:0}.aside-card.important p{color:#dbe8f7;line-height:1.55}.aside-card.subtle{background:#f1f5fa;box-shadow:none}.aside-card h3{margin:0 0 9px}.aside-card p{font-size:13px;color:var(--muted);margin:0;line-height:1.55}.aside-icon{display:grid;place-items:center;width:38px;height:38px;border-radius:11px;background:rgba(255,255,255,.12);margin-bottom:13px}.subject-example{margin-top:15px;border:1px solid rgba(255,255,255,.16);background:rgba(0,0,0,.12);border-radius:12px;padding:12px}.subject-example small{display:block;color:#a9cbff;font-size:9px;letter-spacing:.1em;font-weight:900;margin-bottom:6px}.subject-example code{font-size:11px;color:#fff;line-height:1.6;white-space:normal}.next-steps{list-style:none;padding:0;margin:14px 0 0;counter-reset:s}.next-steps li{position:relative;padding:0 0 17px 34px}.next-steps li:before{content:counter(s);counter-increment:s;position:absolute;left:0;top:0;width:23px;height:23px;border-radius:7px;background:#edf3ff;color:#155eef;display:grid;place-items:center;font-size:10px;font-weight:900}.next-steps li:not(:last-child):after{content:"";position:absolute;left:11px;top:27px;bottom:3px;width:1px;background:#dde5f0}.next-steps b,.next-steps span{display:block}.next-steps span{font-size:11px;color:var(--muted);margin-top:3px;line-height:1.45}.hp-field{position:absolute!important;left:-10000px!important;width:1px!important;height:1px!important;overflow:hidden!important}.preflight-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.preflight-item{display:flex;gap:10px;align-items:center;padding:12px;border:1px solid var(--line);border-radius:12px;background:#fafbfd}.preflight-item>span{display:grid;place-items:center;width:26px;height:26px;border-radius:8px;font-weight:900}.preflight-item.ok>span{background:#e7f8ee;color:#11653d}.preflight-item.bad>span{background:#fff1ef;color:#b42318}.preflight-item b,.preflight-item small{display:block}.preflight-item small{font-size:10px;color:var(--muted);margin-top:2px}.mini-info{padding:13px 15px;border-radius:12px;background:#f1f6ff;color:#31517b;font-size:12px;line-height:1.7}.confirm-box{padding:15px;border:1px solid #dce4ef;border-radius:12px;background:#fbfcfe;margin:4px 0 18px}.setup-success{text-align:center}.setup-success .grid{text-align:left;margin-top:24px}.success-mark{display:grid;place-items:center;width:56px;height:56px;margin:0 auto 12px;border-radius:18px;background:#e7f8ee;color:#11653d;font-size:30px;font-weight:900}.recovery-code{display:block;margin:5px 0;padding:7px 9px}.setup-head .eyebrow{margin-top:10px}
@media(max-width:960px){.support-hero{grid-template-columns:1fr}.hero-status-card{max-width:480px}.support-layout{grid-template-columns:1fr}.support-aside{grid-template-columns:repeat(2,minmax(0,1fr))}.aside-card.important{grid-column:1/-1}}@media(max-width:650px){.support-hero{padding:28px 22px;border-radius:20px}.support-hero h1{font-size:36px}.form-heading{padding:21px;display:block}.secure-chip{display:inline-flex;margin-top:12px}.ticket-form-card form{padding:0 20px 22px}.concern-picker{grid-template-columns:1fr}.submit-row{align-items:stretch;flex-direction:column}.submit-row .btn{width:100%}.support-aside{grid-template-columns:1fr}.aside-card.important{grid-column:auto}.preflight-grid{grid-template-columns:1fr}}

/* CUTC 2.1 — Service Desk visual language. Warm daylight, slate typography, restrained jade. */
:root{--navy:#21443f;--blue:#216658;--blue2:#174e43;--ink:#243734;--muted:#768680;--line:#e2eae5;--soft:#f7f9f6;--green:#16835f;--amber:#a97829;--shadow:0 12px 38px rgba(35,78,65,.055)}
html,body{background:#f7f9f6;color:var(--ink);font-family:"Aptos","Segoe UI",Inter,ui-sans-serif,system-ui,sans-serif}
h1,h2,h3{letter-spacing:-.034em}h1{font-size:clamp(28px,3.8vw,39px);font-weight:760;line-height:1.14;margin:4px 0 8px}h2{font-size:21px;font-weight:730}
.admin-shell{grid-template-columns:258px minmax(0,1fr)}
.sidebar{background:#fff;border-right:1px solid #e0e9e2;color:#27423b;padding:26px 13px;box-shadow:6px 0 30px rgba(23,55,40,.018)}
.sidebar .brand{color:#21443f;padding:1px 14px 24px;font-size:15px;letter-spacing:-.03em}.sidebar .brand img{width:38px;height:38px}.sidebar .brand small{color:#87978e;font-size:9px;font-weight:750;letter-spacing:.13em}
.side-nav{gap:3px}.side-nav a{color:#53685e;padding:12px 15px;border-radius:11px;font-weight:660;font-size:13px;transition:.15s}.side-nav a:hover{background:#edf4ef;color:#1f5848}.side-nav a.active{background:#e8f3ed;color:#1c614e;box-shadow:inset 3px 0 #38896a}
.admin-top{padding:20px 32px;background:rgba(255,255,255,.93);border-bottom:1px solid #e7ede8;backdrop-filter:blur(12px)}.admin-top b{color:#2a4239}.admin-content{padding:32px clamp(20px,3.4vw,48px);max-width:1750px;width:100%;margin:0 auto}
.page-head{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:24px}.page-head p{margin:0;max-width:750px}.page-tools{display:flex;gap:10px;flex-wrap:wrap}.eyebrow{font-size:11px;font-weight:800;letter-spacing:.16em;text-transform:uppercase;color:#61967c}
.card{border:1px solid #e3ebe5;box-shadow:0 5px 22px rgba(42,79,62,.035);border-radius:16px;padding:24px}.stat{border:1px solid #e3ebe5;background:#fff;border-radius:15px;padding:25px;box-shadow:0 4px 20px rgba(42,79,62,.025)}.stat .num{color:#214d3f;font-size:32px;font-weight:780;letter-spacing:-.06em}.stat .label{font-size:10px;letter-spacing:.12em;color:#829388;margin-top:7px}
.table-wrap{border-radius:13px;border-color:#e3ebe5}th{background:#f7faf7;color:#738578;letter-spacing:.075em;font-size:10px;padding:13px 15px}td{padding:15px;color:#32443b}tbody tr:hover{background:#fbfdfa}th,td{border-color:#edf1ed}
.btn{border-radius:10px;font-size:13px;letter-spacing:-.01em;font-weight:730;padding:11px 17px;box-shadow:none}.btn-primary{background:#236d58;color:#fff}.btn-primary:hover{background:#175440;color:#fff}.btn-light{background:#eef4ef;color:#31594a;border:1px solid #dae6dd}.btn-light:hover{background:#e5eee7}
input,select,textarea{border-color:#d4dfd5;background:#fff;box-shadow:none;border-radius:10px}input:focus,select:focus,textarea:focus{border-color:#378c6b;box-shadow:0 0 0 3px rgba(35,109,88,.12)}.field label{color:#53675a;font-size:12px;font-weight:730}.field small{color:#85968c}
.badge{font-size:10px;letter-spacing:.045em}.badge-pending{background:#fff4df;color:#92692b}.badge-acknowledged{background:#ecf4fb;color:#426c8b}.badge-working{background:#e5f6ed;color:#167655}.badge-completed{background:#e3f3e7;color:#21704d}.badge-cancelled{background:#fff0eb;color:#b4503d}
.health-pill{display:inline-flex;align-items:center;gap:7px;border-radius:999px;font-size:12px;padding:6px 10px;font-weight:760}.health-pill::before{content:"";width:7px;height:7px;border-radius:100%;background:currentColor}.health-running{color:#147654;background:#e6f5ed}.health-down{color:#aa493a;background:#ffefeb}.health-unknown{color:#667870;background:#eff3ef}
.choice-row{display:flex;gap:22px;flex-wrap:wrap;margin:15px 0}.choice-row label{display:flex;align-items:center;gap:9px;font-size:13px;color:#425c50}.choice-row input{width:auto;accent-color:#216658}.sla-tag{padding:8px 14px;border-radius:9px;background:#eaf5ed;color:#32654d;font-size:13px;font-weight:800}.sla-metrics{margin:18px 0}.sla-metric{background:#f7faf8;border:1px solid #e9efea;border-radius:12px;padding:17px}.sla-metric b{display:block;font-size:18px;margin:6px 0;letter-spacing:-.04em}
.setup-wrap{max-width:980px}.setup-head h1{font-size:36px}
@media(max-width:1000px){.admin-shell{grid-template-columns:1fr}.sidebar{position:relative;height:auto;padding:18px}.side-nav{display:flex;overflow:auto;white-space:nowrap}.side-nav a{flex:0 0 auto}.sidebar .brand{padding:0 5px 16px}.admin-content{padding:24px}}
@media(max-width:680px){.page-head{flex-direction:column;align-items:flex-start}.page-head h1{font-size:30px}.admin-content{padding:17px}.card{padding:18px}.grid-3,.grid-2{grid-template-columns:1fr}.admin-top{padding:15px}.choice-row{display:grid;gap:12px}}